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Going to rant a bit. (I don't think I have readers, but in case I do, for those that missed it I work in a video store). Last night was night from hell. I have a coworker I consider a friend, so yes I know he's a bit mental and yes I let him get away with more than I might let someone else. But he's had a problem with being late to work for a while now, and had another problem with listening to me since a) he didn't really care about this job and has another one that pays better and b) I'm his friend so he thought I wouldn't mind. Craziness, which I spoke to him about and was pretty much ignored.
Last night he's late as usual, except that it's just me at the counter, at night, and it's busy and movies needed to be put back and are piling up so high they're falling over and our new guy who is trying to count out his drawer to leave needs help, but I can't help him, I have to stay at the front. After a while I get annoyed, and ask new guy to call my friend, who explains he *had* a problem with his car and is on his way.
An hour and a half after he was supposed to show up, he finally comes in. I was by myself for that long, which isn't allowed, but new guy had to go, though he offered to stay. I talk to my friend, saying basically, (and very calmly I might add) that car trouble is understandable, but he couldn't call to let me know that before so I could maybe get someone in to help me? And he says he's sorry that it was me, when really he should be sorry if it was any coworker (whether you like them or not that's fucking disrespectful) and I told him (nicely) that if really wanted to make it better, I would prefer him acting like a grown up at work instead of him buying me a latte. (I *hate* it when men do dumb shit and go on and on about how bad they feel and how sorry they are...As I told him, it sucks that you feel bad, but that isn't my problem. I don't feel like making *you* feel better right now). But whatever, he was cranky, I was cranky, we continued to work.
About an hour before close, as I am working some customer comes up to ask for a rec on a fantasy epic that he hasn't seen. I say I can't think of any (He had seen the ones I named). I direct him to our big reference book and leave him to it, thinking that the man is crazy but oh well.
About ten minutes later and I come up front to find all hell breaking loose. Crazy customer tried to rent without his info apparently, my friend refused, which we have the right to do, and the man refused to leave and took one of our chairs and sat in it. My friend called security, who came in right as my friend is (remember when I said a bit mental...I actually meant bipolar)screaming in the customer's face to get the fuck out of the store. It only gets worse from there. Nearly a fight, police called, customers still wanting to rent their damn movies as this is going on, nice security guard trying to calm down both my friend and idiot crazy ass customer who keeps provoking him. Finally customer asks for corporate numbers etc...and when I go to get them, my friend says he will quit if I get them. Fuck that shit. I was quiet about it, but he had ignored him through all of this, and after I had let go his huge huge tardiness problem. So I asked if he was threatening me with that, which I think surprised him, but heinsisted no, but kept saying he would quit, so I sent him home. With basically the understanding that he was fired. Or that he quit, it's a little blurry. I had to close by myself, another no no. High stress, high workload, and I had to get up early for my other job this morning. I was...needless to say...pissed. Not to mention the cleanup I had to do, on his fucking behalf, playing it down to the policeman, giving a statement to the security guard and corporate....
Is it wrong I am more upset at the way he treated me than the way he fought the customer? It was completely unprofessional and disrespectful to me, his supposed friend, to ignore me and help create this situation. And I told him before that if I were in charge, I would have fired him a long time ago, so he can't be surprised. But I felt a bit guilty as I filled out the employee corrective action form, and then talked to our manager today, not that I've changed my mind.
More fallout today I suppose. Will see what will happen. But, according to my boss, he is basically fired if he doesn't quit. He did it to himself. And right now, if he fucking *dares* try to apologize for leaving me in the lurch like that, I might actually hit him. We do have procedures for asshole crazy customers, he could have simply called me over to begin with.
Ok...rant done for now.
:)
Last night he's late as usual, except that it's just me at the counter, at night, and it's busy and movies needed to be put back and are piling up so high they're falling over and our new guy who is trying to count out his drawer to leave needs help, but I can't help him, I have to stay at the front. After a while I get annoyed, and ask new guy to call my friend, who explains he *had* a problem with his car and is on his way.
An hour and a half after he was supposed to show up, he finally comes in. I was by myself for that long, which isn't allowed, but new guy had to go, though he offered to stay. I talk to my friend, saying basically, (and very calmly I might add) that car trouble is understandable, but he couldn't call to let me know that before so I could maybe get someone in to help me? And he says he's sorry that it was me, when really he should be sorry if it was any coworker (whether you like them or not that's fucking disrespectful) and I told him (nicely) that if really wanted to make it better, I would prefer him acting like a grown up at work instead of him buying me a latte. (I *hate* it when men do dumb shit and go on and on about how bad they feel and how sorry they are...As I told him, it sucks that you feel bad, but that isn't my problem. I don't feel like making *you* feel better right now). But whatever, he was cranky, I was cranky, we continued to work.
About an hour before close, as I am working some customer comes up to ask for a rec on a fantasy epic that he hasn't seen. I say I can't think of any (He had seen the ones I named). I direct him to our big reference book and leave him to it, thinking that the man is crazy but oh well.
About ten minutes later and I come up front to find all hell breaking loose. Crazy customer tried to rent without his info apparently, my friend refused, which we have the right to do, and the man refused to leave and took one of our chairs and sat in it. My friend called security, who came in right as my friend is (remember when I said a bit mental...I actually meant bipolar)screaming in the customer's face to get the fuck out of the store. It only gets worse from there. Nearly a fight, police called, customers still wanting to rent their damn movies as this is going on, nice security guard trying to calm down both my friend and idiot crazy ass customer who keeps provoking him. Finally customer asks for corporate numbers etc...and when I go to get them, my friend says he will quit if I get them. Fuck that shit. I was quiet about it, but he had ignored him through all of this, and after I had let go his huge huge tardiness problem. So I asked if he was threatening me with that, which I think surprised him, but heinsisted no, but kept saying he would quit, so I sent him home. With basically the understanding that he was fired. Or that he quit, it's a little blurry. I had to close by myself, another no no. High stress, high workload, and I had to get up early for my other job this morning. I was...needless to say...pissed. Not to mention the cleanup I had to do, on his fucking behalf, playing it down to the policeman, giving a statement to the security guard and corporate....
Is it wrong I am more upset at the way he treated me than the way he fought the customer? It was completely unprofessional and disrespectful to me, his supposed friend, to ignore me and help create this situation. And I told him before that if I were in charge, I would have fired him a long time ago, so he can't be surprised. But I felt a bit guilty as I filled out the employee corrective action form, and then talked to our manager today, not that I've changed my mind.
More fallout today I suppose. Will see what will happen. But, according to my boss, he is basically fired if he doesn't quit. He did it to himself. And right now, if he fucking *dares* try to apologize for leaving me in the lurch like that, I might actually hit him. We do have procedures for asshole crazy customers, he could have simply called me over to begin with.
Ok...rant done for now.
:)
